These Terms of Service ("Terms") govern access to and use of Gail websites, software, AI assistants, workflow tools, dashboards, integrations, documentation, implementation and support services (collectively, the "Services"). These Terms are between Jezerox Pte. Ltd., UEN 202606909W, trading as Gail ("Gail", "we", "us" or "our"), and the customer identified in an Order Form or otherwise accessing or using the Services ("Customer", "you" or "your").
By signing an Order Form, clicking to accept, creating an account, accessing or using the Services, you agree to these Terms. If you act for an organisation, you confirm that you are authorised to bind it. The Services are offered for business and professional use, not personal or household use.
Definitions
Agreement and Order of Precedence
2.1 These Terms, each applicable Order Form, the Gail Privacy Policy, Schedule 1 (Data Processing Terms), Schedule 2 (Acceptable Use Policy) and any additional terms expressly incorporated into an Order Form form the agreement between the parties (the "Agreement").
2.2 If documents conflict, the following order applies unless an Order Form expressly states otherwise: (a) the Order Form; (b) Schedule 1 for personal data processing matters; (c) these Terms; (d) Schedule 2; and (e) the Documentation.
2.3 Customer purchase orders and other customer documents are for administrative convenience only. Additional or conflicting terms in them do not apply unless expressly accepted in writing by Gail.Business Use and Authority
3.1 Customer and each Authorised User must be at least 18 years old and legally capable of entering into the Agreement.
3.2 Customer represents that it is using the Services for lawful business or professional purposes and has all licences, registrations, approvals and authority required for its activities.
3.3 Customer is responsible for the conduct of its Authorised Users and for their compliance with the Agreement.The Services
4.1 Gail provides AI-enabled software and workflow services that may assist with administration, communications, scheduling, lead management, inventory, insurance workflows, customer service, reporting, reminders, document preparation, integrations and other business processes described in an Order Form or Documentation.
4.2 The Services are tools to assist Customer. They do not replace Customer's professional judgement, supervision, compliance functions, internal controls or responsibility for business decisions and communications.
4.3 Features, capabilities and limits may differ by plan, sector, customer configuration and integration. An Order Form may specify implementation work, custom workflows, additional services or exclusions.Implementation, Configuration and Changes
5.1 Customer will provide timely access to personnel, information, systems, test environments, credentials, approvals and decisions reasonably required to configure or implement the Services.
5.2 Delays caused by Customer, a Third-Party Service or factors outside Gail's reasonable control may affect implementation dates. Unless expressly stated as a binding milestone in an Order Form, implementation dates are estimates.
5.3 Work outside the agreed scope, including new workflows, additional locations, material changes, data migration, custom integrations or retraining caused by changed requirements, may require a change order and additional fees.
5.4 Customer is responsible for acceptance testing and for notifying Gail promptly of material defects against agreed requirements. Production use constitutes acceptance unless an Order Form states a formal acceptance procedure.Software Licence and Access Rights
6.1 Subject to the Agreement and payment of applicable fees, Gail grants Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right during the subscription term to permit its Authorised Users to access and use the Services for Customer's internal business purposes within the applicable Usage Limits.
6.2 The Services are licensed, not sold. Customer receives no ownership interest in Gail Technology. All rights not expressly granted are reserved by Gail and its licensors.
6.3 Customer may not provide the Services to third parties as a service bureau, resell or sublicense access, or allow use by unauthorised persons, except where expressly permitted in an Order Form.Accounts and Security
7.1 Customer must provide accurate account information and keep it current. Customer is responsible for assigning appropriate roles and permissions and for all activity occurring through its accounts, except to the extent caused by Gail's breach of the Agreement.
7.2 Customer and Authorised Users must keep credentials confidential, use reasonable security practices and must not share individual accounts unless the plan expressly permits shared access.
7.3 Customer must notify Gail promptly at the contact address in clause 29 if it suspects unauthorised access, credential compromise, misuse or a security incident involving the Services.Fees, Taxes and Payment
8.1 Customer will pay the fees stated in the applicable Order Form. Unless stated otherwise, fees are in Singapore dollars, exclusive of GST and other applicable taxes, and non-cancellable and non-refundable except as expressly provided in the Agreement.
8.2 Recurring fees are billed in advance and usage, pass-through and Third-Party Service charges may be billed in arrears. Customer authorises Gail to charge the agreed payment method where applicable.
8.3 Invoices are due within the period stated in the Order Form, or 14 days from the invoice date if no period is stated. Gail may charge reasonable late payment costs and suspend Services for overdue amounts after giving reasonable notice.
8.4 Customer is responsible for Third-Party Service fees, message charges, telephony charges, model usage, licences and other pass-through costs not expressly included in the Order Form.
8.5 Gail may change pricing for a renewal term by giving at least 30 days' notice before renewal, unless the Order Form states otherwise.Customer Responsibilities
Customer is responsible for:
• the accuracy, quality, legality and appropriateness of Customer Data, instructions and configurations;
• obtaining all notices, consents, authorisations and legal bases required to collect, use, disclose and process Customer Data;
• reviewing and approving Outputs, messages, records and actions before they are relied upon or sent, except for automations expressly approved by Customer;
• supervising Authorised Users and any automated workflows;
• maintaining its own policies, controls, licences, records and regulatory compliance;
• ensuring that use of the Services complies with its contracts, professional duties and Third-Party Service rules;
• maintaining appropriate backups or source records where necessary for business continuity; and
• using the Services only for the purposes and within the scope agreed.AI Features and Human Review
10.1 The Services may use artificial intelligence, machine learning and automated processing. Outputs may be incomplete, inaccurate, outdated, biased, non-compliant, inappropriate or unsuitable for Customer's intended purpose.
10.2 Customer must apply appropriate human review and independently verify important information before relying on, sending, publishing or acting on an Output.
10.3 The Services do not provide legal, medical, clinical, financial, tax, valuation, investment, employment, credit or regulatory advice. No Output constitutes a professional opinion or guarantee of outcome.
10.4 Customer must not use the Services to make a solely automated decision that has legal or similarly significant effects on an individual without appropriate human review, lawful authority, notice, safeguards and any required appeal or correction process.
10.5 Unless expressly agreed in writing, Gail will not use identifiable Customer Data to train a general-purpose or shared AI model. Gail may use Aggregated Data to monitor, secure, analyse and improve the Services.Sector-Specific Responsibilities
11.1 General SME use
Customer remains responsible for all business, employment, consumer, tax, accounting, industry and regulatory obligations applicable to its operations. Customer must not present the Services or any Output as a substitute for required professional advice or approval.
11.2 Real estate customers
A real estate customer must comply with the Estate Agents Act 2010, applicable regulations, Council for Estate Agencies requirements, professional and agency policies, advertising rules, anti-money laundering requirements, the PDPA and Do Not Call requirements. Without limiting this obligation, Customer must:
• verify listing authority, ownership, property particulars, price, availability, floor area, tenure, approvals, transaction information and other material facts;
• obtain required client consent before advertising or communicating;
• ensure advertisements and messages are accurate, not misleading and not discriminatory;
• ensure administrative assistants and automated tools do not perform regulated estate agency work beyond what is permitted;
• conduct required customer due diligence and retain appropriate records; and
• review all property-specific and client-facing Outputs before use.
11.3 Clinic and healthcare customers
A clinic or healthcare customer must comply with all applicable healthcare, professional, licensing, patient confidentiality, medical-record, cybersecurity and data protection requirements, including the Healthcare Services Act 2020 and applicable directions, codes and standards. Without limiting this obligation, Customer must:
• remain solely responsible for clinical care, diagnosis, treatment, prescriptions, referrals and medical decisions;
• ensure that the Services are used only for approved administrative, operational or support purposes unless a clinical use is expressly agreed and lawfully validated;
• review and approve patient-facing communications and any information entered into a medical record;
• restrict access to patient data to authorised personnel on a need-to-know basis;
• provide all required patient notices and obtain required consent or other authority;
• ensure retention, access, amendment, disclosure and disposal of health records comply with applicable requirements; and
• not direct Gail to access or use a healthcare system or health record for a purpose prohibited by law, regulation or the system's access rules.Customer Systems and Integrations
12.1 At Customer's request, the Services may connect to or interact with Customer Systems and Third-Party Services through APIs, web interfaces, workflow automation, robotic process automation or other agreed technical methods.
12.2 Customer authorises Gail and its service providers to access and interact with Customer Systems solely to provide the Services and within the agreed scope. Customer represents that it has the right to grant that access, provision credentials and instruct Gail to process the relevant data.
12.3 Customer is responsible for obtaining licences, provider approvals, user accounts and permissions required for an integration. Gail will not knowingly circumvent security controls or use access beyond the agreed scope.
12.4 Customer must promptly revoke or update access when personnel, permissions or requirements change. Gail may suspend an integration if it creates legal, security, technical or platform risk.
12.5 Gail is not responsible for changes, outages, restrictions, data quality, account actions or other conduct of a Customer System or Third-Party Service.Acceptable Use
Customer and Authorised Users must comply with Schedule 2. Without limitation, they must not use the Services unlawfully, deceptively, harmfully, to infringe rights, to send unauthorised communications, to compromise security, to reverse engineer Gail Technology, or to build or train a competing product using non-public elements of the Services.Customer Data
14.1 As between the parties, Customer retains all rights in Customer Data. Customer grants Gail and its service providers a non-exclusive right to host, copy, transmit, access, use, modify and otherwise process Customer Data solely as necessary to provide, secure, support and maintain the Services, comply with law and exercise rights under the Agreement.
14.2 Customer represents that Customer Data and Gail's processing in accordance with Customer's instructions do not violate law, confidentiality obligations, intellectual property rights, privacy rights or Third-Party Service terms.
14.3 Gail may create and use statistical, aggregated, anonymised or de-identified information derived from use of the Services ("Aggregated Data") where it does not reasonably identify Customer or an individual. Gail may use Aggregated Data for analytics, security, benchmarking, service improvement and product development.
14.4 Gail is not required to monitor Customer Data but may remove, quarantine or restrict access to data that it reasonably believes is unlawful, harmful, insecure or in breach of the Agreement.Privacy and Data Protection
15.1 Each party will comply with applicable data protection law. Gail's handling of personal data for its own purposes is described in the Gail Privacy Policy.
15.2 Where Gail processes Personal Data on behalf of Customer, Schedule 1 applies. Customer is the organisation responsible for determining the purposes and means of processing, and Gail acts as a data intermediary to the extent it processes such Personal Data solely on Customer's behalf.
15.3 Customer must not submit Personal Data that is unnecessary, excessive, unlawfully obtained or outside the agreed scope. Customer must take particular care with health information, identity documents, financial information, authentication data and information relating to vulnerable individuals or minors.Confidentiality
16.1 "Confidential Information" means non-public business, technical, operational, financial, security, product, client, patient, lead and commercial information disclosed by one party ("Discloser") to the other ("Recipient") that is marked confidential or should reasonably be understood as confidential.
16.2 Recipient will use Confidential Information only to perform or receive the Services, protect it using at least reasonable care and disclose it only to personnel and service providers who need to know it and are bound by confidentiality obligations.
16.3 Confidentiality obligations do not apply to information that Recipient can demonstrate: (a) is public without breach; (b) was lawfully known without restriction; (c) is received lawfully from a third party without confidentiality duty; or (d) is independently developed without use of the Confidential Information.
16.4 Recipient may disclose Confidential Information where required by law, court or regulator, provided it gives advance notice where legally permitted and reasonably assists Discloser to seek protective treatment.Intellectual Property and Outputs
17.1 Gail and its licensors own all rights in Gail Technology, including all improvements, updates, configurations, generic workflows, methods and know-how developed in connection with the Services, whether or not informed by feedback or Customer requirements, excluding Customer Data and Customer-specific deliverables expressly assigned in an Order Form.
17.2 To the extent permitted by law and subject to third-party rights, Customer may use Outputs generated for Customer for its internal business purposes. Outputs may not be unique, and similar outputs may be generated for others.
17.3 Customer grants Gail a perpetual, worldwide, royalty-free right to use suggestions, feature requests and feedback without restriction, provided Gail does not disclose Customer Confidential Information or identify Customer without permission.
17.4 Customer must not remove proprietary notices or use Gail names, logos or marks without prior written consent.Third-Party Services
18.1 The Services may depend on or interoperate with Third-Party Services. Customer's use of them is subject to their own terms, privacy policies, fees, limits and availability.
18.2 Gail does not control and is not responsible for Third-Party Services, including their content, security, data practices, outages, delivery failures, pricing, policy changes, account restrictions or discontinued functionality.
18.3 Gail may replace, modify, suspend or remove an integration where reasonably necessary for security, compliance, technical, commercial or operational reasons.Support, Availability and Service Changes
19.1 Gail will provide the support described in the Order Form or Documentation. Unless a service level agreement is expressly included, support and availability are provided on a reasonable-efforts basis and no response, resolution or uptime commitment applies.
19.2 Gail may perform maintenance and may change, add or remove features. Gail will use reasonable efforts to avoid materially reducing the core functionality purchased during a current paid term, but does not guarantee that any specific model, workflow, provider, integration or technical architecture will remain available.
19.3 The Services may be unavailable due to maintenance, faults, cyber incidents, internet or cloud failures, Third-Party Services, regulatory changes or events outside Gail's reasonable control.Beta and Early Access Features
Features identified as alpha, beta, pilot, preview, experimental or early access may be incomplete, unstable, inaccurate, unsupported and changed or discontinued at any time. They are provided "as is" and may be subject to additional terms or limits.Suspension
21.1 Gail may suspend access to all or part of the Services if:
• Customer breaches the Agreement or fails to pay an overdue amount;
• Customer use creates a security, legal, regulatory, reputational, platform or operational risk;
• an account appears compromised or is used without authority;
• Customer exceeds Usage Limits and does not remedy the issue;
• a Third-Party Service, court, regulator or authority requires suspension; or
• suspension is reasonably necessary to protect Gail, Customer, individuals or third parties.
21.2 Where reasonable, Gail will give notice and an opportunity to remedy. Gail may suspend immediately where necessary to prevent harm, protect data or systems, comply with law or avoid material risk.Term and Termination
22.1 The Agreement begins when Customer first accepts an Order Form or these Terms and continues for the applicable subscription term. Unless an Order Form states otherwise, a paid subscription renews for successive periods equal to the initial term unless either party gives at least 30 days' notice before renewal.
22.2 Either party may terminate the Agreement for a material breach that is not cured within 14 days after written notice. No cure period is required where the breach cannot be cured, involves fraud or unlawful conduct, or creates an urgent security or regulatory risk.
22.3 Gail may terminate a free or trial Service at any time on reasonable notice, and may terminate any Service if it is discontinued, subject to clause 23.
22.4 Customer may terminate for convenience only where the Order Form permits. Termination does not relieve Customer of fees accrued or committed for the current term unless the Agreement expressly provides otherwise.
22.5 On termination, Customer's licence and access rights end. Clauses intended by their nature to survive, including payment, confidentiality, intellectual property, disclaimers, liability, indemnity, data handling and general provisions, will survive.Data Export, Return and Deletion
23.1 During the subscription term, Customer may export Customer Data using available features. Following termination, Gail will, on written request received within 30 days, make reasonably exportable Customer Data available in a commonly used format, subject to technical feasibility, law, security, third-party rights and payment of outstanding fees.
23.2 After the export period, Gail may delete Customer Data from active systems in accordance with its retention practices, unless law requires continued retention. Secure backup copies may remain until overwritten in the ordinary course and will remain protected and isolated from routine use.
23.3 Gail may refuse or limit an export where necessary to protect security, prevent unauthorised disclosure, comply with law or avoid disclosing data Customer is not entitled to receive.Warranties and Disclaimers
24.1 Each party represents that it has authority to enter into the Agreement.
24.2 Except as expressly stated in the Agreement and to the maximum extent permitted by law, the Services, Outputs, integrations and support are provided "as is" and "as available". Gail disclaims all express, implied and statutory warranties, including accuracy, completeness, uninterrupted availability, security, merchantability, satisfactory quality, fitness for purpose, non-infringement and regulatory suitability.
24.3 Gail does not warrant that the Services will be error-free, that all defects will be corrected, that an Output will be accurate or compliant, that a specific integration or provider will remain available, or that the Services will produce any revenue, productivity, clinical, transaction, conversion or other outcome.
24.4 Customer is responsible for determining whether the Services are appropriate for its use and for implementing appropriate review, backup, business continuity and compliance controls.Limitation of Liability
25.1 Nothing in the Agreement excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation and any other liability that applicable law requires to remain unlimited.
25.2 To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profits, revenue, opportunity, anticipated savings, goodwill or business, arising out of or relating to the Agreement, even if advised of the possibility.
25.3 To the maximum extent permitted by law, Gail is not liable for loss or corruption of data, professional or clinical decisions, client or patient disputes, property transaction losses, regulatory penalties caused by Customer conduct, inaccurate Outputs not appropriately reviewed, Customer Systems, Third-Party Services, unauthorised instructions, or Customer's failure to obtain required consent or authority.
25.4 Subject to clauses 25.1 to 25.3, each party's total aggregate liability arising out of or relating to the Agreement will not exceed the fees paid or payable by Customer to Gail for the affected Services during the 12 months immediately before the event giving rise to the claim. For a free or trial Service, Gail's total aggregate liability will not exceed SGD 100.
25.5 The limitations in this clause apply to all causes of action and allocate risk between the parties. The parties have relied on them in agreeing the fees and entering into the Agreement.Indemnity
Customer will indemnify and hold harmless Gail, its affiliates, officers, employees, contractors and service providers from third-party claims, losses, penalties, liabilities, damages and reasonable costs arising from:
• Customer Data, Customer instructions or Customer's use of the Services;
• Customer's breach of the Agreement, law, professional duty or Third-Party Service terms;
• Customer communications, advertisements, representations, decisions or transactions;
• Customer's failure to obtain required consent, authority, licence or approval;
• Customer's unauthorised or unlawful access to a Customer System or Third-Party Service; or
• a dispute between Customer and its client, patient, lead, employee, supplier, agency, regulator or other third party.
Gail will give Customer prompt notice of an indemnified claim where practicable and reasonable cooperation at Customer's expense. Customer may control the defence, but may not settle a claim in a way that admits fault by Gail, imposes obligations on Gail or fails to fully release Gail without Gail's written consent.Publicity
Gail will not use Customer's name, logo, testimonial or identifiable case study in public marketing without Customer's prior consent. Gail may refer to anonymised or aggregated product insights that do not identify Customer or individuals.Changes to These Terms
Gail may update these Terms from time to time. Material changes will be notified through the Services, by email or another reasonable method. Changes will take effect on the stated date. If a material change substantially reduces Customer's rights during a current paid term, Customer may object within 14 days of notice and the parties will work in good faith to resolve the issue. Continued use after the effective date constitutes acceptance, except where law requires another form of consent.Notices
Notices to Gail must be sent to krish@hiregail.com. Gail may send notices to the account administrator, billing contact or other contact details associated with Customer's account. Notices are deemed received when delivered, or when sent electronically unless the sender receives a delivery failure notice.General
30.1 Assignment. Customer may not assign or transfer the Agreement without Gail's prior written consent. Gail may assign the Agreement to an affiliate or in connection with a merger, restructuring, financing, sale of business or transfer of the Services.
30.2 Subcontracting. Gail may use affiliates, contractors and service providers to perform the Services and remains responsible for its obligations under the Agreement, subject to its terms.
30.3 Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control, except Customer's payment obligations for Services already provided or committed.
30.4 Independent contractors. The parties are independent contractors. The Agreement does not create a partnership, employment, fiduciary, franchise, agency or joint venture relationship.
30.5 No third-party rights. A person who is not a party has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce the Agreement, except an indemnified person under clause 26 may rely on that clause.
30.6 Waiver. A failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the specific instance stated.
30.7 Severability. If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective.
30.8 Entire agreement. The Agreement is the entire agreement concerning the Services and replaces prior discussions, proposals and representations on the same subject. Customer acknowledges that it has not relied on a statement not set out in the Agreement.
30.9 Electronic acceptance. The Agreement may be accepted electronically and in counterparts. Electronic signatures and records have the same effect as originals to the extent permitted by law.Governing Law and Disputes
31.1 The Agreement is governed by the laws of Singapore.
31.2 Before commencing proceedings, the parties will attempt in good faith to resolve a dispute through discussions between authorised representatives.
31.3 If the dispute is not resolved within 30 days after written notice of the dispute, the courts of Singapore have exclusive jurisdiction, unless the parties agree in writing to mediation or arbitration.
Schedule 1 - Data Processing Terms
This Schedule applies where Gail processes Personal Data on behalf of Customer in providing the Services. It forms part of the Agreement.Roles and instructions
1.1 Customer is responsible for the Personal Data and determines the purposes and means of processing. Gail acts as a data intermediary to the extent it processes Personal Data solely on Customer's behalf.
1.2 Customer instructs Gail to process Personal Data as necessary to provide, configure, secure, support and maintain the Services, perform an Order Form, comply with documented Customer instructions and comply with applicable law.
1.3 Gail will not process Personal Data for an unrelated purpose or sell it. Unless expressly agreed in writing, Gail will not use identifiable Customer Personal Data to train a general-purpose or shared AI model.Details of processing
2.1 Subject matter and duration: provision of the Services for the term of the Agreement and the limited retention period described in the Agreement.
2.2 Nature and purposes: hosting, storage, retrieval, transmission, organisation, analysis, generation of Outputs, workflow execution, support, security, backup, deletion and other processing necessary to provide the Services.
2.3 Categories of individuals may include Customer personnel, patients, leads, clients, property owners, buyers, sellers, landlords, tenants, suppliers, contractors and other contacts selected by Customer.
2.4 Types of Personal Data may include identity and contact details, account data, communications, appointment and task data, property and transaction information, health and clinic administrative information, billing and insurance data, usage data, recordings, transcripts, prompts, Outputs and other data configured by Customer.Customer obligations
Customer will:
• ensure that its instructions and processing comply with applicable law;
• provide all required notices and obtain all required consent or other authority;
• limit Personal Data to what is necessary and appropriate;
• maintain accurate permissions and promptly remove access that is no longer required;
• respond to individuals and regulators as the organisation responsible for the data; and
• not instruct Gail to process Personal Data in a way that violates law or third-party rights.Confidentiality and access
Gail will restrict access to Personal Data to personnel and service providers who need access to provide the Services and who are subject to confidentiality obligations. Gail will take reasonable steps to ensure such persons handle Personal Data only as authorised.Security
Gail will implement reasonable administrative, technical and organisational measures appropriate to the nature of the Personal Data and risks, which may include access controls, authentication, secure transmission, logging, backups, vulnerability management, staff confidentiality requirements, incident response and vendor controls.
Customer acknowledges that security is a shared responsibility and will secure its devices, accounts, credentials, networks, integrations and Authorised Users.Sub-processors
Customer generally authorises Gail to engage sub-processors to provide hosting, infrastructure, communications, analytics, security, support, payment and AI functions. Gail will impose data protection obligations appropriate to the services performed and remain responsible for its obligations under this Schedule.
A current list of material sub-processors is available on request. Gail will provide reasonable notice of a material new sub-processor where practicable. Customer may object on reasonable data protection grounds, and the parties will work in good faith on a commercially reasonable solution.Overseas transfers
Where Personal Data is transferred outside Singapore, Gail will take steps required by applicable law to ensure a standard of protection comparable to the PDPA, including through appropriate contractual safeguards, assessments, certifications or other permitted mechanisms.Data incidents
Gail will notify Customer without undue delay after becoming aware of a confirmed Personal Data breach affecting Personal Data processed on Customer's behalf. Gail will provide information reasonably available to it and reasonable cooperation to help Customer assess, contain, investigate and meet notification obligations.
Customer is responsible for determining whether notification to individuals, the Personal Data Protection Commission or another authority is required, except where law places the obligation directly on Gail.Individual requests and regulatory assistance
Taking into account the nature of processing and information available, Gail will provide reasonable assistance to Customer with access, correction, withdrawal, deletion and other lawful requests relating to Personal Data processed on Customer's behalf. Gail may refer a requester to Customer unless law requires otherwise.
Gail will provide reasonable information needed to demonstrate compliance with this Schedule. Any audit must be proportionate, protect other customers and Gail Confidential Information, occur no more than once annually unless required by a regulator or following a material incident, and be at Customer's cost unless it identifies a material breach by Gail.Return and deletion
On termination and written request within the period in clause 23, Gail will make reasonably exportable Personal Data available to Customer. Thereafter Gail may delete it from active systems, subject to legal retention and secure backup cycles. Retained copies remain protected and will not be used for unrelated purposes.Conflict
If this Schedule conflicts with another part of the Agreement on processing Personal Data on Customer's behalf, this Schedule prevails to the extent of the conflict.
Schedule 2 - Acceptable Use Policy
Customer and Authorised Users must not use, or permit use of, the Services to:
a. violate any law, regulation, professional duty, court order, licence, code, platform rule or third-party right;
b. send spam, unlawful marketing, deceptive messages or communications without required consent or Do Not Call compliance;
c. create or distribute false, misleading, discriminatory, harassing, threatening, defamatory, abusive or unlawful content;
d. impersonate another person or misrepresent identity, authority, agency, qualifications, services, products, property information or clinical information;
e. upload or process Personal Data without required authority, or collect data that is unnecessary, excessive or unlawfully obtained;
f. use the Services to make prohibited or inadequately supervised automated decisions about individuals;
g. provide medical diagnosis, treatment or regulated professional advice through the Services unless expressly agreed, appropriately authorised and subject to required human oversight;
h. introduce malware, harmful code or content, or interfere with the availability, integrity or security of systems or data;
i. probe, scan, test, bypass or defeat authentication, access controls, Usage Limits, monitoring, rate limits or security measures;
j. access another customer's account, data, workspace, integration or system without authority;
k. reverse engineer, decompile, disassemble, copy, scrape, extract, inspect or attempt to derive non-public source code, models, prompts, system instructions, architecture, workflows, logic or data structures;
l. use Gail Technology or non-public Outputs to build, train, benchmark, validate, improve or support a competing product or model;
m. use stolen credentials, unauthorised tokens, fake accounts, unofficial APIs, session hijacking or other unauthorised methods to access a Customer System or Third-Party Service;
n. connect to, import from, export to or automate a Third-Party Service without required rights, consent, licences and lawful authority;
o. remove proprietary notices, resell access, sublicense the Services or operate them as a service bureau without written permission;
p. generate or disseminate content that infringes intellectual property, privacy, confidentiality or publicity rights; or
q. engage in conduct that creates material legal, security, regulatory, reputational or operational risk for Gail, customers, individuals or third parties.
Gail may investigate suspected violations and may remove content, restrict functionality, suspend access or report conduct to affected parties or authorities where reasonably necessary or legally required.